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Pre-Conference Workshop: Creating a Digital Front Door for Rural Healthcare

Pre Conference Workshop: “Creating a Digital Front Door for Rural Healthcare” 

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As telehealth becomes a permanent part of healthcare delivery, success depends on more than technology alone. Join MCD’s Digital Health Team for this interactive workshop focused on making telehealth work for patients/ Integrating telehealth into a seamless patient experience. Speakers from MCD’s Northeast Telehealth Resource Center & Northern Border Region Workforce Development team will guide a practical conversation around improving patient engagement in the digital health landscape, and the quality of those digital health encounters for providers. Participants will examine the patient journey through virtual care, identify barriers related to digital literacy, accessibility, trust, and connectivity, and learn practical strategies for designing inclusive telehealth experiences. 

Through case studies and hands-on exercises, attendees will gain tools to integrate online scheduling, patient portals, virtual navigation, AI-powered support, and telehealth services into a cohesive care experience. Participants will leave with actionable ideas for improving digital access and engagement. 

Speakers: 

Danielle Louder- MCD Global Health Co-Director of US Programs, NETRC Director 

Michaela Fascione, MPH- MCD Global Health, Program Manager, Telehealth and Technology Enabled Programs 

Reid Plimpton, MPH- MCD Global Health, Program Manager, Northeast Telehealth Resource Center (NETRC) 

Topics: 

  • Digital literacy 

  • Accessibility 

  • Language access 

  • Trust-building strategies 

  • Online scheduling 

  • Patient portals 

  • TAP Considerations 

  • Chatbots and AI assistants 

Exercise: Journey-map the patient's telehealth experience. 

Outcome: Each participant leaves with a patient engagement focused scorecard and action plan

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2026 Annual Fall Conference